Customer Service Support.

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How to Order

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Bulk Orders and Discounts

We offer discounts on purchases of 20 pieces and higher. Each quote is different, depending on the quantity, style and frequency of the purchase. The larger the quantity, the larger the discount.

Please you visit our Contact Form, giving as much information on your purchase as possible, reply time is within 48 business hours.

Please also note, delivery time is not immediate, depending on how many items we have in stock, will also determine delivery time. For Customers who are planning ahead, please give yourself a minimum of 2 - 3 weeks to avoid dissapointment....

Custom Orders

Do you have a specific design that can only be accomodated through a Custom Order?

We offer various apparel services that range from pattern making, fabric design, your own Label acquisition and garment production. In short, from start to finish.

Custom Orders are very time consuming. To be able to facilitate a Custom order request, an hourly rate is assessed for each client. In order to keep costs on an appropriate level, it is important that each client have the all or some of the items ready before contacting our office:

1. A pattern or sketch of the item/s you wish to have made.
2. A sample of the fabric/s
3. The type/s of fabric blends you wish to have made up, including color swatches.
4. Sizes of the items, the larger the items, the more fabric is used, the higher the cost to make. The smaller the item, the more time consuming the effort to make, thus also altering the cost.
5. Any previously Custom made items you had done to either copy or compare to.
6. Your budget and estimated time frame you expect delivery.
7. If you prefer to have a Custom order made from any of our existing items, yet you wish to have them made in a different fabric or color, we require the style number/s, color and sizing.
8. A copy of your own Label that is to be included in every garment.
9. If you wish to acquire your own Label, we would need a sketch of the design in the specific font of your choice. We will acquire the Private Label for you, including all the documentation involved. To begin the Custom Order process, we ask that you fill out our Contact Form with as much information as possible. Once received, we e-mail you to setup a time that is convenient for our Office to call you. ...

International Orders

International orders are usually always sent via a Courier, but Customers will always be given the difference in price between a Courier and the US Postal Service and will notify us of their delivery method of choice. If the Country of Destination is not serviced by any of the Couriers of our choice: Fedex, DHL and Airborne Express, we will always choose the US Postal Service.

Should you have your own Account number with a Courier, please furnish our office with the name of the Courier and your Account number and we will arrange to have your items collected and shipped on your behalf. Should you use a Courier other than the Couriers listed above, the cost of the packaging will be added to your order. The Couriers listed above provide shipping materials in certain sizes for Free, and therefore will not cost you any extra unless your order is so large that we have to use other boxes that they cannot supply.

Time frame on delivery varies from Country to Country and Courier to Courier. Once your order is received in our office, the costs and approximate time of delivery will be determind and e-mailed to you. We then ask you to confirm with our office to either continue or cancel the order.

With a Courier, you will always have a Tracking Number and usually the first $100.00 of Insurance is included in the price. Further insurance to cover the balance of the costs of the items, should they be over $100.00, are added to the cost of the shipment and will be included in the price quoted on your delivery costs. The cost of import taxes will be the Customers responsibilty.

Should you require the cost of delivery to an International Destination prior to ordering, we will need the full Address, Country of destination and the approximate items including the quantity you will require. Please remember that Courier costs are based on weight and not the number of items being shipped....

Samples

Samples of garments are to be purchased at the full Retail Rate, and can be returned within 15 days of receipt of delivery for a full refund, minus shipping and handling fees. Please view our Returns Policy...

Shipping Info

PLEASE BE AWARE OF OUR SHIPPING PROCEEDURES, ORDERS TAKE APPROXIMATELY 4 BUSINESS DAYS TO PROCESS BEFORE LEAVING OUR WAREHOUSE.

IT IS ALSO IMPORTANT TO NOTE THAT WHEN ENTERING A DELIVERY ADDRESS, YOU MUST BE VERY SPECIFIC. WE ARE CHARGED AND EXTRA $20.00 FROM THE COURIER IF THEY HAVE TO MAKE CALLS FOR THE THE CORRECT ADDRESS TO DELIVER YOUR APPAREL, AND WE IN TURN HAVE TO CHARGE YOU. We offer the following shipping services within the USA:
Overnight - approximately 5 Business days from time of order.
Second Day - approximately 6 Business days from time of order.
Ground Shipping - approximately 15 Business days for delivery from time of payment (exclusive of weekends and holidays).

When you place your order, you will be given a confirmation order number to complete the order process. An e-mail will be sent you you once your order has been sent. It is important that an e-mail address be included in you order so we may contact you regarding any part of your order. We do not share any information about our Customers with anyone, your privacy is respected.

Please do not rely on giving a telephone number for contact, usually Customers are at work during the day, and our office is closed after Business hours. If you have not been issued an e-mail address by your Internet Provider, we recommend you go to http://www.hotmail.com and open up a free account for yourself. Contact via e-mail is so much more important than you realize. It can be retrieved 24 hours a day, and e-mail can be answered in the same manner...

Returns

All purchases that need to be returned for either an exchange or refund, have to be received in our office no later than 15 days after receipt of delivery.
We cannot accept laundered or altered garments. Items that have been Embroidered cannot be returned, unless the items Embroidered were incorrect due to our error. Therefore the item will have to be returned for the correction at no cost to the Customer.

Any items being returned for a refund, that are not received in our office within 15 days of receipt of delivery will only be issued a credit and not a refund. ( minus shipping and handling costs) The items will also be subject to a 25% restocking fee. Therefore, we ask Customers to please try on their garments as soon as the items are delivered to avoid any extra unnexpected costs and dissapointment. Items that are being returned for exchange, will not be subject to the 25% restocking fee, but will have to pay the extra postage of new items being sent back to you.

Refunds are minus any shipping and handling fees on the order, and will be issued within 30 days of receipt the items in our office. Postage on items sent back to our office, that are being returned for an exchange or refund are the responsibility of the Customer.

Before any items are to be returned, please contact our office first, so notations on Customers' orders can be made and prepared for refund or credit as soon as the items are received in our office. If Customers do not call in prior to returning items, the refund/credit or exchange will take that much longer. When shipping back any items, we request you ship the items either with a Courier such as UPS or Fedex so that a tracking number will be issued to you for delivery guarantee purposes.

Items that are shipped with the Post Office without the the purchase of either Registered or Certified Mail options, may not have the Guarantee of Proof of any Delivery that they need. A $0.40 Proof of Delivery Slip is no form of Guarantee of Delivery, and claiming back from the Post Office on the items lost enroute to our office will be very difficult and time consuming for you. Please ship responsibly.......

Order Status

The status of an order can be obtained by, logging into your account in our online ordering system, or reqyesting a status via our contact form, or by e-mail.....

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Payment

We offer you the following payment methods: Personal and Corporate Checks, Money Orders, American Express, Visa and Mastercard .

Affiliates

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